Delivery costs
The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order. Unfortunately we have to charge carriage on most items but we attempt to keep it to a minimum and believe our charges are some of the lowest in the industry.
Alternative delivery address
If you wish to use an alternative delivery address which is not the card holders address you must notify your bank before we send the items, this is so the address is authorised for the delivery by your bank, failure to do this will mean we will ship to the verified card holders address only, this may also incur an additional £3 fee due to the address verification check.
Non EU destinations
A charge of £30.00 per consignment will be levied for Non EU Destinations by our carriers, this will appear on your invoice as an additional item.
Damaged packaging
If your order arrives with damaged packaging you should note this on the drivers paperwork when signing for the delivery, failure to do so will leave you with no way to receive compensation for any damage to the contents of the package from us or the delivery company.
Shortages in your order or damaged goods
If you find that your order has any items missing or damaged you must notify us the same day so that we can persue this with the carriers, failure to do so will absolve us of any liability whatsoever.